ETERNA APP SPV LIMITED, as a responsible data controller and data processer (where applicable), and its affiliates (hereinafter “ETERNA”) recognize the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users.
This data protection and privacy policy (the “Privacy Policy”) provides for the practices for handling and securing user's Personal Data (defined hereunder) by ETERNA and its affiliates.
This Privacy Policy is applicable to any person (“User”) who subscribes, intends to subscribe, or inquires about any product(s) or service(s) made available by ETERNA (“Services”) through any of ETERNA’s customer interface channels including its website and mobile app (collectively referred to as the “Platform”).
For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean ETERNA. For the purpose of this Privacy Policy, “Personal Data” means any data, in whatever source or form, that leads to recognising you as a data subject specifically or makes it possible to identify you as a data subject directly or indirectly. By using or accessing the Platform, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Platform.
This Privacy Policy does not apply to any website(s) and mobile apps of third parties, even if their websites/products are linked to our Platform. User should take note that information and privacy practices of ETERNA’s business partners, advertisers, sponsors or other sites to which ETERNA provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of the Terms and Conditions of Use.
User should take note that due to the international nature of our business, we may need to transfer your Personal Data to our affiliates or third parties located outside your country of residence, including to countries that have not been granted adequacy status by the data protection supervisory authority in your country of residence and/or which have data protection laws that are different from those that apply in your country of residence. We may transfer your Personal Data to such jurisdictions only where we have implemented appropriate safeguards to ensure that your Personal Data remains protected and secure.
By using the Platform and our Services, you are providing ETERNA with your explicit consent to the transfer of your Personal Data outside of your country of residence, to process your Personal Data for the purpose(s) defined in this Privacy Policy.
If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: dpo@eternaapp.com. However, if such processing of data is essential for us to be able to provide Services to you, then we may not be able to confirm 2 your subscription after your withdrawal of consent (unless we have other legal basis for such processing of your Personal Data).
The Personal Data, as listed below, is collected for us to be able to provide the Services chosen by you.
ETERNA collects and processes Personal Data about you when you (i) access and/or use the Platform; (ii) use our Services; and/or (iii) interact with us via email.
ETERNA collects Personal Data directly from you during your registration and/or your upload of documents on the Platform, including (i) personal identification information (such as your name and age); (ii) contact details (such as your email address, postal addresses and telephone number); (iii) banking information; and (iv) any other information required for the registration on the Platform.
ETERNA collects and processes further Personal Data while you visit, access or use our Platform or contact us for query resolution, including information collected through cookies, pixel tags and other technologies; the type of device you are using; demographic information; I.P. address; the internet service provider; browsing history; device identity; mobile operator; WI FI Connection; service set identifier; aggregated or anonymized information and other information provided by you.
We need to collect Personal Data in order to provide you with the requested Services.
We will only collect and process Personal Data if we have a legal basis for doing so under applicable data protection or privacy laws. The legal basis will depend on the reason(s) the relevant Personal Data was collected or requires the use of your Personal Data. The legal basis will be (i) for the performance of our agreement with you; (ii) where necessary to comply with a legal obligation; (iii) for our legitimate interests (to operate and improve our business); and/or (iv) with your consent.
If the legal basis of our processing of Personal Data is consent, you may withdraw your consent at any time. In some circumstances, it may mean that we will not be able to provide all or part(s) of the Services requested. All Services performed before the revocation of your consent will continue to be valid and lawful (no cancellation or refund is possible for such Services).
The Platform may provide links to third party links (including websites or applications of ETERNA’s business partners, advertisers and sponsors or other third parties). The scope of this Privacy Policy is limited to the Platform and does not apply to any third-party links you may access through the Platform. ETERNA is providing these links only for your convenience and does not endorse nor control such links and is not responsible for their respective contents and applicable information and privacy practices. We request you to read their privacy policies prior to disclosing any information. The use of a third-party link by a User shall be done entirely at the User's risk and ETERNA and/or its affiliates shall assume no liability or responsibility for the same.
ETERNA will retain your Personal Data on its servers for as long as is reasonably necessary to fulfil the purposes for which the information has been collected and is being processed for (including for 3 a period which enables us to handle or respond to any complaints, queries or concerns relating the Services provided).
In some circumstances we may retain your Personal Data for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements (including to protect the vital interests of a User). When your Personal Data is no longer needed to be retained, we will ensure it is either securely deleted or is anonymized.
We may share/disclose your Personal Data internally with our affiliates and/or other third parties to provide you access to products and services offered by them. We adhere to appropriate security measures to protect your Personal Data while we share with them for processing. Further, wherever applicable, we bind these third parties with appropriate agreements and require them to process your Personal Data only for specific purposes along with confidentiality and with appropriate security measures.
ETERNA may disclose User's Personal Data if required to do so:
Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
It is important to us that you understand your rights under the law and how you can exercise them. You may have the following rights under certain circumstances:
The above rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.
If you have a privacy related request, complaint or have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: dpo@eternaapp.com. We will request some information to identify you, which will only be used to process such request.
In order to protect your Personal Data, ETERNA has put in place industry standard security measures to protect the loss, misuse and/or alteration of Personal Data under our control, including technical and organisational security measures. These include having appropriate confidentiality clauses and data protection and security terms in its arrangements with third parties. We train and require staff who access your Personal Data to comply with our data privacy and security standards. We require our service providers, or other third parties we engage with and to whom we disclose your Personal Data to implement similar confidentiality, data privacy and security standards and measures when they handle, access or process your Personal Data.
We adhere to strict security guidelines for the storage and disclosure of Personal Data, and practice safe disposal or anonymization of Personal Data when no longer needed. We keep our systems updated from time to time to protect your Personal Data against any hacking or virus dissemination.
However, please be aware that the transmission of information is not completely secure for reasons beyond our control. By using the Platform, you accept the inherent risks of data transmission over the internet and the web world.
Users are responsible for ensuring the protection of login and password records for their account. We are not responsible for any breach of security in this respect including whenever occurring on any third-party platform that you may decide to transact with.
By providing your Personal Data and accessing our Services, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive Personal Data) on the Platform in accordance with this Privacy Policy. If you disclose to us any Personal Data relating to other people, you represent that you have the authority to do so and to permit us to use and share the information in accordance with this Privacy Policy.
You have an option to withdraw your consent that you have already provided by writing to us at dpo@eternaapp.com. Please mention “for withdrawal of consent” in your subject line of your communication. We will verify such request before acting on it. User should take note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, and related terms of use and applicable laws. In the event you withdraw your consent given to us under this Privacy Policy, this may hamper your access to the Platform or restrict provision of our Services for which we consider such information to be necessary.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you do not wish to receive promotional communications from us then please unsubscribe by clicking on the “unsubscribe link” in the email or write to us at dpo@eternaapp.com.
ETERNA’s use of cookies is similar to that of any other reputable online companies.
Cookies are small pieces of information that are stored by your browser on your device's hard drive, that collect information about your interaction with the Platform and the internet. This information allows us to serve you better and more efficiently by (i) personalizing the advertisements that maybe displayed on the Platform; and (ii) allowing ease of access, by logging you in without having to type your login name each time (only your password is needed).
A cookie may also be placed by our advertising servers or third-party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Platform. The third-party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. Such cookies information is anonymous and is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Platform in order to provide advertisements about services of potential interest to you. No Personal Data is collected during this process. The information so collected during this process is anonymous and does not link online actions to a user.
Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. ETERNA supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking ETERNA cookies may disable certain features on the Platform and may hinder an otherwise seamless experience to purchase or use certain Services available on the Platform.
Each time you access the Platform your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Platform. We collect session data because it helps us analyse User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.
Please check our Privacy Policy periodically for changes. We will notify you of changes to this Privacy Policy by publishing the updated version on the Platform and/or by sending you an email (as required by applicable law). Your continued access to or use of any of the Services shall be deemed an acceptance by you of the Privacy Policy.
If you have questions about this Privacy Policy notice or wish to contact us for any reason in relation to our Personal Data processing, please contact us at dpo@eternaapp.com.
The Privacy Policy was last updated on 17/06/2025.